Skip to Main Content

Academic Counseling

Live Chat

LACC is now using Cranium Café to provide chat services to students.
 

Cranium Café for LACC Students Flyer

What is Live Chat?  

Live Chat is a tool that enables students to communicate instantly with student services personnel. Live Chat is the fastest way a student can receive support at the moment. Read below for important information regarding set-up, technology and system requirements.

How to Prepare for Cranium Café Live Chat
  • Access to a computer, tablet or smartphone
  • Secure internet connection
  • Browser Requirement: Google Chrome or Firefox (Do not use Internet Explorer or Safari) 
  • Treat a Live Chat session the same as if you were going to interact with an individual on campus
Technical Requirements

Operating Systems:

  • Windows 7 or higher
  • OS 10 or higher (iMac/MacBook 2009 or later)
  • Linux/Android Specs: any version of Linux that supports the latest Firefox or Chrome build

Mac OS and Windows Requirements:

  • Use the latest version of Chrome or Firefox (Do not use Safari)

Android and Windows Device Requirements:

  • Use the latest version of Chrome or Firefox (Do not use Internet Explorer)
Accessibility

Cranium Café offers accessibility features for working with students with disabilities. If you use assistive technology, then it will be focused on the digital chat tool from Cranium Café, which will enable you to communicate with a wide variety of assistive technologies.

Please contact the Office of Special Services (OSS) for accomodation requests.

Cranium Café Account Set-Up

Step 1: Log-in to your student portal (SIS) and select the “Online Counseling & Live Chat” tile. Then select "Online Counseling at LACC"

Step 2: Use the Canvas Login Icon (image on left hand side) and then click on Authorize

  • If you do not have an active Canvas account, you can request a Cranium account using "Guest Registration"

  • If you are a current or returning student, it is important you use your @student.laccd.edu email.

  • You may also go directly to lacc.craniumcafe.com/ and use a valid email address to create an account.

Step 3: Once you have successfully logged in, you can use the student support directory to locate different student services personnel.

Step 4: If an individual is “online,” you will see a green circle indicating the person is available. To begin your chat, click on the box “LIVE CHAT” and a pop-up window will appear to start your session. 

Online Counseling Etiquette

Please make sure to review and adhere to Online Counseling Etiquette

Availability for Live Chat (During COVID-19 Campus Closure) 

Student services personnel will be available to Live Chat during normal business hours, but availability and hours are subject to change.

 Live Chat With This Department

Video chat with General Counseling on Cranium Cafe

 Contact Us

Student Services Building, 2nd Floor
(323) 953-4000 ext. 2250*

*We are unable to answer the department phone during the COVID-19 campus closure

 Virtual Office Hours

Week of April 6
Monday: 8:30am – 12pm & 1pm – 4pm 
Tuesday: 8:30am – 12pm & 1pm – 4pm 
Wednesday: 8:30am – 12pm & 1pm – 4pm 
Thursday: 8:30am – 12pm & 1pm – 4pm 
Friday: 9am – 12pm

 

 Announcements

Office closed Monday, April 13 

 Useful Links

 Download the GradGuru App!

GradGuru is a free app customized by Los Angeles City College that helps you stay on track by sending you tips and alerts on college deadlines!

Los Angeles City College | 855 N. Vermont Avenue, Los Angeles California 90029

|

Phone: 323.953.4000

|

Emergency: 323.953.2911