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Academic Counseling

Online Counseling Etiquette

How to Prepare for the Online Counseling Session

Online Counseling is offering easy access to students who are unable to meet with a counselor in a traditional face-to-face session. Please prepare for the session as you would for an in-person session on campus. As you are aware, web-based counseling is new to many and this guide will give you an overview of appropriate etiquette when interacting in this new environment.  Therefore, in order for you to use the online counseling services, it is important for you to read and understand all the following points:

Confidential Information

Information about you is confidential. It is important that you supply the most current information about your educational history, plans, and career goals so that an online counselor may provide you the most accurate information specific to your needs.   

Please read the following statements regarding your online information:

  • Per the Family Rights and Privacy Acts, I hereby grant permission for LACC online counselors to release academic information about me via the online counseling form.
  • I certify that I am the student who established this online counseling account, and that I have provided my accurate personal information, educational history, and educational goals.
  • I authorize the online counselor to view my academic records.
  • I authorize the online counselor to provide me with information related to my academic records online through the use of the online counseling website.
Privacy Protection

Please read the following statements regarding your online information:

I understand that the most important action I can take regarding online counseling is to protect my personal information from others. I have provided an accurate and private email address. I understand that the online counseling program will automatically email counselor reply notifications to the email address I provide.

Student Conduct

Failure to adhere to online counseling rules of conduct, etiquette, and guidelines may result in the elimination of online counseling services. Student conduct at LACC must conform to the district policies and regulations and college procedures. Students in violation of the online counseling will be subject to disciplinary action.  Violations include but not limited to the following:

  • Dishonesty, cheating, plagiarism, lying or knowingly furnishing false information to the district or college officials performing their duties.
  • Forgery, alteration, or misuse of district documents, records, or identification.
  • Knowingly accessing and without permission altering, damaging, deleting, destroying, copying, or otherwise using any data, which reside or exist internal or external to a computer, computer system, or computer network in the district.
  • Not following established guidelines and etiquette for online counseling.

 Contact Us

Student Services Building, 2nd Floor
(323) 953-4000 ext. 2250

 Office Hours

Spring Office Hours:

Monday & Tuesday: 9:00am - 6:30pm
Wednesday & Thursday: 9:00am - 4:30pm
Friday: 9:00am - 2:00pm

Express (Drop-in) Counseling Hours:

Monday & Tuesday: 10:00am - 1:00pm & 3:00pm-6:00pm



Counseling Office will be closed Friday, February 28 from 10am-12pm

To clear a prerequisite, bring an unofficial college transcript to the counseling department during "Express" walk-in hours.

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Los Angeles City College | 855 N. Vermont Avenue, Los Angeles California 90029


Phone: 323.953.4000


Emergency: 323.953.2911