MIME-Version: 1.0 Content-Location: file:///C:/71131A51/June11,2008InformationaltechnologyUpdatefromJune11.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="us-ascii" Informational technology Update from June 11, 2008 meeting

Informational technology Update from June 11, 2008 meeting

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In attendance: Vaughn Obern, Pamela Atkin= son, Juan Mendoza, Kathleen Beaufait; Amy Sirott, Evan Kendall,

 

Several items were discussed 

DSX to Lenel

 

Juan Mendoza discussed the memo from Jack= Black regarding Lenel for the shared governance meeting. Juan will discuss this at the District technology meeting.

Lenel is commi= tted to delivering exceptional security solutions and services. They<= /span>

 provide innovative solutions that e= nable organizations to protect their people, operations and information.

 

It is very important for the future that = LACC upgrade their current access control system standard from DSX to Lenel. TRC= has designed numerous campus security systems in southern California such as USC, LATTC.  Lenel is a good choice for LACC as = a system supports appropriate integration for management by Sheriff’s departme= nt personnel and will provide a sustainable platform to support emergency resp= onse on campus and off campus satellite facilities. However, some DSX equipment = is existing, being installed (Parking Structure, MLK Library) or planned and t= his decision therefore, requires formal approval. Our design of the campus head= end systems supporting LACC security systems will precede when the direction is confirmed by the College. TRC offers the following talking points to convey generally the benefits and estimated costs of proceeding with this recommendation.

 

Pros:

 

This is more of an enterprise solution, <= st1:place w:st=3D"on">Enterprise class capabilities (designed to support IT management and support)

Off the shelf integration with video came= ra system (Currently DSX does not support integration with the campus network video recording standard)

Off the shelf integration with Fire Alarm (DSX does not integrate with EST or Notifier)

Single server for ease of maintenance, updates and management (multiple servers for DSX)

Single password login (DSX requires multi= ple passwords)

More compatibility and support (DSX suppo= rts fewer operating systems and database management schemes)<= /p>

Fault and disaster tolerant systems (DSX offers basic back up and server swapping)

Remote campuses self-contained and not vulnerable to communications failure between sites (DSX must operates in degraded mode when communication to main campus is lost; Local machines and functions may not remain online)

Compatibility with emergency response, ma= ss notification systems and building management systems

Costs of system standard revision now wil= l be far less than any future upgrade.

Easier integration with future District w= ide access control system for employees when they go from campus to campus=

 

Cons:

DSX is for smaller business. It is not an enterprise level system. Cost of removing and replacing existing equipment (Parking Structure & MLK panels already mounted), revising project under construction (CDC, Science) and re-engineering construction documents in development (Others) Cost: is estimated between $150,000-$300,000.

 

Recommendation

The IT committee recommends that the campus adopt an “Enterprise class&= #8221; access control system that will be capable of interoperating with the District’s future access control system. This would require the event= ual replacement of the currently implemented solution (DSX) which is not an enterprise level solution. The LACCD is currently investigating a system fr= om Lenel which would meet the campus’ requirements.

 

Information Technology = Work Order Priority System – Draft #2

 

Juan Mendoza submitted a document to this committee for review for a new work order priority system for the IT department. It is the system they are using at southwest college. In essence this would established an service level agreement (SLA) so that all parties have the same understanding of how the work requests are processed, the priority levels assigned and the response time to=

= The following is an attem= pt to prioritize work requests made for IT services that arise outside of regu= lar duties or planned installations or projects. The potential demands on the Information Technology Department staffs’ time greatly exceeds availability.  Requests may no= t be resolved immediately, and some solutions may be more appropriately provided= by other means. 

The approximate priority for, and the estimated time it will take to begin working on a resolution response o= f the Information Technology Department will be as follows:

 

Priority Number

Description<= /u>

Examples=

Estimated time to begin work*<= o:p>

<= span style=3D'font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-US'>1 - = core

o   = Netw= ork infrastructure, i.e. main hubs, servers, and connections between college sites

o   = >= 20% of lab or classroom down.

o   = Netw= ork down from campus to Internet Service Provider;

o   = Netw= ork down between classroom servers and main hubs.

o   = Class Server Down

o   = Hard= ware software or network

<= span style=3D'font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-US'>1 ho= ur

<= span style=3D'font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-US'>2

Business critical operations d= own

Major systems down (telephone, email, connectivity to District Systems; S= AP, DEC, etc)

Registrar, Admissions, Financi= al Aid, Business Office,

<= span style=3D'font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-US'>4 ho= ur

<= span style=3D'font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-US'>3

Individual faculty, administrator, or staff computer down

Single station down in office setting where other computer can be used via internet to access critical = functions such as email, ERPA, budget.

<= span style=3D'font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-US'>48 h= ours

<= span style=3D'font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-US'>4

Individual student use computer down

Single station down in lab or classroom including hardware/software/networking problems

<= span style=3D'font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-US'>72 h= ours

<= span style=3D'font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-US'>5 &#= 8211; Lowest**

<= span style=3D'font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-US'>        = ;             <= /span>

o   = Non-= critical computer upgrades;

o   = Non-= critical addition of software applications;

o   = Supp= ort of unauthorized software applications;

o   = Movi= ng computers from one location to another;

o   = Plan= ning/consulting for new hardware and software

o   = Addi= tional RAM or storage space; added peripherals such as scanners, digital cameras= ;

o   = Addi= ng new software unless for classroom or instructional purposes with adequate lead time

o   = Appl= ications not licensed by college or authorized for use in academic or other settin= gs.

o   = Movi= ng computers because staff is being moved within an office location.

<= span style=3D'font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-US'>Vari= ed based on workload.

<= span style=3D'font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-US'> 

&nbs= p;

&nbs= p;

* Initial Response time is the time for service call to make initial diagnosi= s of problem.  Actual repair may ta= ke longer depending on type of problem, ordering of parts, reprioritization ba= sed on critical nature of problems and its affect on instruction or college work.  Altiris work order syst= em will be used to communicate approximate timelines and status of work orders= .

** This priority is done on an as possible basis with no guarantee that it can be done at all.  If staff is not currently availabl= e to perform this function the can be hired on overtime if funding exists to cov= er the costs.<= span style=3D'mso-bookmark:OLE_LINK1'><= span style=3D'font-family:Arial;mso-ansi-language:EN-US'><= /span>

&nbs= p;

New card = for copiers

Implementing July 2008, it will use the cub card a= nd has a password. Don’t need a new card. Department chairs will use the same process. Juan will send an email on the new system.<= /p>