[Small LACC logo] Los Angeles City College
IT Department

For technical support, please submit a work request via the LACCD Portal.

If you need training on using any of the LACC systems, contact the Teaching Learning Center (TLC) office at extension 2480.

 

  • This page is only for Extension Recorders that need to record an extension's voice-menu.
  • For the users that share an extension number, their voice mail number is different than their extension number.

 

Extension Voice-Menu Recording

    Recording an Extension Voice-Menu
  • This is only needed on extensions that are shared among several users and that have a menu to access several voice mails.
  • If the extension voice menu recording is wrong or missing, the callers will not know what number key to press to reach the desired mail box.
  • Only one user, called the Extension Recorder, has access to record the extension menu.
  • IT will inform the users the name of the Extension Recorder and what key number corresponts to each user.
    Sample of a Extension Menu with Few Voice Mails
    You must leave four blank seconds after the end of the recording or the caller will not be able to make any selection.

    You have reached extension 1111 in the Nursing Department at LACC. Please make your selection during this message.
      Mr. Smith, press 1
      Profesor Garcia, press 2
      Dr. Nguyen, press 3
      To repeat this menu, press 9
      To talk with the LACC operator, press 0
    Please make your selection.
    <Leave four blank seconds here>

WARNING: Changing the extension voice menu recording does not change the extension menu. If both do not match, the callers will not be able to leave messages. Only IT can change the extension menu.

 

 

    Instructions for Extension Recorder
  1. Dial ext. 3000.
  2. When prompted for your ID, enter your voice mail number followed by the pound (#) key.
    (Do not enter the extension number you want to record a menu for)
  3. When prompted for your password, enter your voice mail password followed by the pound (#) key.
  4. When prompted for the call handler ID, enter the call handler ID followed by the pound (#) key.
    (In most cases, this is the extension # you want to record a menu for)
  5. After successfully logon, you can choose from the following options.
    The only recording you need to do is the standard greeting (Press 2).
    • Press 1 to turn on alternate greeting.
    • Press 2 to change standard greeting.
    • Press 3 to change busy greeting.
    • Press 4 to change close greeting.
    • Press 5 to change internal greeting.
    • Press 6 to change alternate greeting.
    • Press the * (star) key 3-times to logout and exit.