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The Ombudsperson serves as a facilitator of the grievance process and does not serve as an advocate for either the Grievant(s) or Respondent(s). The Ombudsperson:

1. Provides information to the student (grievant) and the Respondent(s) concerning the grievance procedures at any stage in the grievance process.
2. May collect information, documents and records pertinent to the case. The Ombudsperson may hold and facilitate meetings and discussions that may lead to a resolution of the grievance.
3. Sits with the Grievance Hearing Committee and may answer questions upon request but shall not serve as a member or vote.
4. Coordinates the preparation and conduct of the Grievance Hearing, including providing in-service training to committee members on hearing procedures and operation.
5. Ensures that the entire grievance process is conducted in an orderly, fair and respectful manner. The Ombudsperson shall have the authority to exclude from the hearing any individuals who fail to conduct themselves in an orderly, fair and respectful manner.
6. Shall assist the Grievant(s) in understanding the grievance procedures, filing the appropriate forms, meeting all the time lines of these procedures, communicating with college employees and officials and participating in the hearing process. (See Section 10 for non–student advocate options)

Yes, it would be best to make an appointment to ensure that proper time is given to each case. To make an appointment, call (323) 953-4000 extension 2453 or email ombudsperson@lacitycollege.edu.

1. You must have or tried to speak with the faculty
2. You must have brought the matter to the attention of the Chair of the department
3. You must have brought the matter to the attention to the Dean of the Discipline.
4. If you feel the issue has not been addressed, student may meet with the Ombudsperson. Associate Dean, Earic Peters x2453, located in the Office of Student Life, in the cub center.

What happens when I see the ombudsperson?

You will be asked to discuss your written comments. Your comments briefly indicate the nature of your concern. You will also be asked to consider what sort of outcome you want to your concerns. Your concerns may be referred to someone else. The discussion is informal and the visit confidential.

Is it possible to change a grade?

Yes, the college has a grievance process for contesting a grade, which may be changed only if the professor has made a mistake, acted in bad faith, fraudulently, or incompetently. The ombudsperson can explain the grade appeal grievance process, but has cannot change the grade.

The grade appeal process varies and may take several weeks, depending on the time of year. Grievances submitted during summer session, may not be heard until Fall semester due to faculty availability.

The grade appeal process is contained in Administrative Regulation E55 (pdf), Student Grievances (Link open the new browser window). The ombudsperson can explain the grade appeal grievance process, but has no power to change the grade.

Who makes the final grade decision?

The grievance committee and the grievance appeals committee make recommendation to the college President. The college President makes the final decision.