Text Box: Workforce Readiness Academy

Text Box: Workforce Readiness Academy

Text Box: 855 N. Vermont Ave. Los Angeles, CA 90029

  

Text Box: Skills Training

Text Box: RETAILING SMARTS

Text Box: Get to Know Your Customer (Voc Ed 241CE)

Text Box: This  6 hour workshop is designed to provide students skills necessary in getting to know their customer. Topics include: Skills for greeting customers in a winning way, building relationships, and determining a customer's needs.

Text Box: Closing the Sale (Voc Ed 232CE)

Text Box: This is a 4 hour workshop that will teach students the skills and strategies in making a sale. Topics include: How to recognizing buying signals, asking for the sale  and  suggesting helpful add-ons.

Text Box: Completing the Sales Transaction (Voc Ed 233CE)

Text Box: This is a 6 hour workshop that will provide students with the skills to complete sales transactions. Topics include: Accepting checks and credit cards, and completing the paperwork

Text Box: Explaining Features & Benefits (Voc Ed 234CE)

Text Box: This is a 7 hour workshop that will provide students key terminology to help them explain features and benefits to their customers. Topics include: Learning about the products you sell, identifying product features and demonstrating product features

Text Box: Going the Extra Mile (Voc Ed 235CE)

Text Box: This  6 hour workshop is designed to provide students skills necessary in going the extra mile for a customer. Topics include: Customer follow-up, artfully using business cards, business card etiquette, and personal services. 

Text Box: Strategies in Meeting Your Customer Needs (Voc Ed 237CE)

Text Box: This is a 8 hour workshop that will provide students with the skills for understanding their customers or client's needs. Topics include: Making shopping an enjoyable experience, accommodating customers with disabilities, in-store and phone customers, keeping commitments to your customer, and special orders.

Text Box: Building Sales (Voc Ed 231CE)

Text Box: This is a 7 hour workshop that will provide students with the skills for building sales required in getting to know their customer or client. Topics include: Suggesting additional merchandise, creating special promotions,  and taking the guesswork out of gift giving.

Text Box: Strategies in Building a Continuous Relationship (Voc Ed 238CE) (Voc Ed 238CE)

Text Box: This is a 6 hour workshop that will provide students with the skills for building a continuous relationship with the customer/client. Topics include: Honoring manufacturer's warranties, understanding the company's return policy, and gracefully handling customer complaints.

Text Box: Strategies in Adapting to your Customer (Voc Ed 240CE)

Text Box: This is a 6 hour workshop that will provide students with the skills to getting to know their customer or client. Topics include: Learning how to greet customers, building relationships, determining a customer's needs

Text Box: Office of Economic & Workforce Development For more Information and schedule of classes contact: Workforce Readiness Academy (323) 953-4000 ext. 2239 workforce@lacitycollege.edu

Text Box: 855 N. Vermont Ave. Los Angeles, CA 90029