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City College Information Technology (IT)

Email Phishing Scams


Neither the LACC IT Department nor ANY school or LACCD-affiliated organization will EVER ask you for your password or other personal information.

Be extremely careful of any requests for personal information or money received via email from any party, especially if the payment request is unusual, such as refunding a check overpayment, sending preloaded debit or gift cards, emailing iTunes gift card numbers, or using virtual currencies such as Bitcoin. Please note that sometimes the scammer may pretend to be a District employee or business associate, and that caution should be exercised at all times when receiving any request via email to transfer money.

We do our best to filter out all suspicious emails from unauthorized senders. However, if you do receive an email asking you for any personal data, password, or other account data, you should delete it immediately. Do not reply, or click on any links in it.

If you believe you have been tricked into transferring money for any reason related to your District email account, please report it as soon as possible to the information security office at Should you have any questions regarding district policies on Spam or Phishing, please email

Another Phishy Email

Video Transcript

There it is, another fishy email from someone who acts like you should know them, asking you to send money or click a link. What should you do?

Call the help Desk?

Report it to security?

Scramble the fighter jets?

Actually, it's much simpler than that. All you need to do is delete the email.

When you hit delete, you put an end to a sophisticated attempt to get your personal information, your money, and maybe more.

Here's how the bad guys work: they go phishing every day, sending out billions of emails, hoping that there really is a sucker born every minute. All they need is just one sucker to click a link that install malicious software (or malware) on their computer, and then they can control it. The malware sends more emails, spreading the infection to other computers around the world, like a bad case of the flu.

Now, the malware doesn't just stop at sending emails. It also searches for account numbers, passwords and more to send back to the cyber-criminals who wrote the malware. They use this stolen information to access your accounts, and to steal information that's vital to you and to our organization.

You're not alone in dealing with these threats, in fact IT has already built up multiple layers of defense against malware. They patch applications, keep anti-virus software up to date, monitor and prevent access to malicious websites. In fact, they already screen out 95% of the suspicious emails sent our way. But that final 5%? That's right, it ends up in your inbox.

In the end you are the last and most important layer of defense against phishing attempts. So don't get caught! Just delete that suspicious email, it's that simple!

Understanding Spam and Phishing

The internet has become an essential tool for communicating, which is partly why it has also become a popular target among scammers and cybercriminals. In order to safeguard yourself from email scams, harmful software, or identity theft, it's essential that you understand the ways you might be at risk. In this video we'll go over the basics of identifying and avoiding potentially harmful content on the internet. The first line of defense begins with your email inbox. You've probably heard the term Spam before, in reference to junk email. Spammers can send an email to thousands of people at the same time - and they can do so anonymously, making anti-spam laws hard to enforce. So it's important to be cautious when it comes to opening emails. Fortunately though, many email services now provide customizable features to help you protect your inbox. For example, the ability to turn off email images. Spam contains images that the sender can track. When you open the email, the images load, and the spammer will be able to tell if your email works, possibly resulting in more spam. If you're using Gmail like I am, you can turn off email images by clicking the gear icon and then selecting Settings from the drop-down menu. Choose Ask before displaying external images, then click save. Now if I get an email with images, Gmail will ask if I want the images to be displayed. Most email services also check to see if incoming messages are spam. If it finds spam, it will store the mail in a spam folder so you don't accidentally open it when you're checking your email. Spam blocking systems aren't perfect though, and there may be times when legitimate emails end up in your spam folder, so it's a good idea to regularly check and make sure you aren't missing important emails. To check your spam folder in Gmail, click More in the left pane, then select Spam. And here you can see all the emails that have ended up in your spam folder. Many email services have a feature you can use to mark emails as spam. In Gmail, I can just select the email and then click this button to mark it as spam. This helps your email provider to filter out these types of messages in the future. Some spam emails are simply annoying advertisements. Others will claim to be contacting you about something important, when what they're really trying to do is steal your personal information. This is known as Phishing - it's a type of scam in which an email pretends to be from a bank or another trusted source in order to trick you into handing over your personal information by asking you to complete some sort of action. They may want you to re-enter a password, "verify" or "update" sensitive information like phone numbers, addresses, or credit card numbers - and they almost always tell you to do so by following the links they provide. It's a good idea to avoid clicking links in emails. Instead of clicking the link, re-type the URL into your browsers address bar to ensure that you go to the correct website. For example, here's an email that looks like it's from Bank of America, saying that some personal information has been changed, and asking me to verify the changes by following a few links. It looks real enough at first glance, but it's surprisingly easy for scammers to create deceiving details such as these. Remember, phishing emails won't always look like they're phishing. Their whole purpose is to look like they're from your bank, credit card, or another trusted company. Think of it this way - if someone came to your house saying they worked for your bank and they needed your social security number to verify that you're the account holder, would you give it to them? Chances are you wouldn't give out that information. Look at emails the same way - just because an email says it's from a familiar company, doesn't mean it really is. Spam, scams, and phishing schemes will keep evolving just as the technology to stop them does, but if you know what to look for, and what to avoid, you can keep your inbox that much safer

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If you need training on using any of the LACC systems or software, please contact the Teaching Learning Center at extension 2480.