Los Angeles City College

Career Educational Training Programs

Start your new career path today! All Noncredit Career Educational Training courses are FREE to attend. Classes are offered year-round, and many are open-entry/open-exit. Explore your options below.

Winter Online Class Schedule 2021

Fall Late Start Classes
Schedule 2020 Download the Noncredit
Fall Schedule 2020

• Career Education Training Programs
• Banquet & Restaurant Server
• Computer Skills for the Workplace
• Custodial Technician
• Customer Service Skills
• Entrepreneurship Skills
• Front Desk & Reservationist
• Gig Economy Success Kit
• Guestroom Attendant
• Hospitality
• In Home Supportive Services
• Phlebotomy Technician
• Retailing Smarts
• Technical Office Occupation Skills
• The Urban Ambassadors

Banquet & Restaurant Server

Certificate of Completion

Total Lecture Hours: 114 or 132
(State Code: 39614; TOP Code: 130700; Academic Plan: C039614E)

The Banquet & Restaurant Server certificate of completion is designed to provide knowledge and practical skills training for students preparing for employment in the hospitality food service industry. Courses cover kitchen and dining room skills and etiquette, customer service, and communication skills.

Program Student Learning Outcomes:

1. Demonstrate appropriate response to customer needs in a dining setting.
2. Design varied banquet styles, room arrangements, and table settings.
3. Apply kitchen cleaning and sanitization standards as dictated by health code.
4. Develop customer service techniques and apply strategies for remaining positive on the job.

Program Requirements

Required Courses	Course Title	Hours
VOC ED 242CE	Banquet Server Skills Training	18
VOC ED 246CE	Restaurant Server Skills Training	18
VOC ED 247CE	Kitchen Steward Skills Training	18
VOC ED 239CE	Customer Service Skills	18
VOC ED 230CE	30 Ways to Shine as a New Employee	6

Elective (Choose One)

Required Courses	Course Title	Hours
VOC ED 079CE	Vocational English as a Second Language A	54
BSICSKL 006CE	Review of Basic English	36
VOC ED 238CE	Job Readiness	36

Computer Skills for the Workplace

Certificate of Completion

Total Lecture Hours: 162
(State Code: 39702; TOP Code: 051400; Academic Plan: C039702E)

The Computer Skills for the Workplace certificate of completion is designed to prepare students with practical skills to use software commonly used in educational programs and employment. Students will increase competency with word processing, spreadsheet, and multimedia presentation software.

Program Student Learning Outcomes:

1. Create, save, format, edit, and print word processing documents.
2. Develop formatted spreadsheets to organize and interpret data.
3. Design multimedia presentations for academic or career-related use.

Program Requirements

Required Courses	Course Title	Hours
VOC ED 103CE	Introduction to Word Processing	54
VOC ED 104CE	Introduction to Spreadsheets	54
VOC ED 105CE	Introduction to Multimedia Presentations	54

Custodial Technician Program

Certificate of Completion

Total Lecture Hours: 60
(State Code: 39326; TOP Code: 300500; Academic Plan: C039326E)

The Custodial Technician Training certificate of completion is designed to provide knowledge, training and practical work experience for students preparing for employment in the custodial, janitorial, and cleaning service industry. This course also includes introductory topics of supervision, positive interaction with co-workers, work ethic, punctuality, and self-development.

Program Student Learning Outcomes:

1. Apply safety and cleaning protocols of cleaning materials and emergencies at the workplace.
2. Demonstrate appropriate communication, performance, and teamwork behavior.

Program Requirements

Required Courses	Course Title	Hours
VOC ED 060CE	Custodial Technician Training	54
VOC ED 230CE	30 Ways to Shine as a New Employee	6

Customer Service Skills

Certificate of Completion

Total Lecture Hours: 72
(State Code: 24294; TOP Code: 130110; Academic Plan: C024294E)

The Customer Service Skills certificate of completion is designed to introduce and train new, current, and dislocated workers to the service workplace. Provide instruction in job acquisition, retention, advancement, basic customer service skills, workplace success strategies and skills, and how to become an exceptional employee.

Program Student Learning Outcomes:

1. Discuss and address customer satisfaction.
2. Develop professional resume, cover letter, and interviewing skills.
3. Discuss workplace success strategies and skills.

Program Requirements

Required Courses	Course Title	Hours
VOC ED 236CE	Job Club	18
VOC ED 238CE	Job Readiness	36
VOC ED 239CE	Customer Service Skills	18

Entrepreneurship Skills

Certificate of Completion

Total Lecture Hours: 54
(State Code: 24069; TOP Code: 050640; Academic Plan: C024069F)

The Entrepreneurship Skills certificate of completion is designed to give students the necessary knowledge and skills to plan, develop, and operate a business. The business entrepreneur utilizes the understanding of business concepts, strategies, and technology to shape ideas into opportunities supported by research, data, and business models.

Program Student Learning Outcomes:

1. Apply entrepreneurship and customer service concepts to analyze and improve various business ideas.
2. Develop a business plan, marketing strategies, and measure business success.

Program Requirements

Required Courses	Course Title	Hours
VOC ED 084CE	Entrepreneur Training Program	36
VOC ED 239CE	Customer Service Skills	18

Front Desk Representative & Reservationist

Certificate of Completion

Total Lecture Hours: 96-114
(State Code: 39616; TOP Code: 130700; Academic Plan: C039616E)

The Front Desk Representative & Reservationist certificate of completion prepares students to enter careers in the hospitality industry. Students learn service industry concepts and skills, including greeting and checking in guests; using effective sales techniques; handling guest questions and complaints; taking reservations and processing payments.

Program Student Learning Outcomes:

1. Apply appropriate communication for client services, including resolving concerns, conflicts, and problems professionally.
2. Demonstrate use of computers and other technology for use in booking and addressing client needs.
3. Develop customer service techniques and apply strategies for remaining positive on the job.

Program Requirements

Required Courses	Course Title	Hours
VOC ED 243CE	Front Desk Representative	18
VOC ED 249CE	Reservationist Skills Training	18
VOC ED 239CE	Customer Service Skills	18
VOC ED 230CE	30 Ways to Shine as a New Employee	6

Elective (Choose One)

Required Courses	Course Title	Hours
VOC ED 079CE	Vocational English as a Second Language A	54
BSICSKL 006CE	Review of Basic English	36
VOC ED 238CE	Job Readiness	36

Gig Economy Success Kit (Coming Soon)

Certificate of Completion

Total Lecture Hours: 72
(State Code: 40193; TOP Code: 0599.00; Academic Plan: C040193)

The Gig Economy Success Kit Certificate of Completion is designed to prepare students with practical skills and knowledge to navigate the gig economy. Students learn about personal spending and budgeting, planning and goal setting for personal finances, preventing identify theft, developing a business plan, leadership, developing a professional image, and fostering business growth.

Program Student Learning Outcomes:

1. Develop a budget to manage spending, saving, and investing.
2. Apply strategies for starting and growing a business.
3. Create a sample business plan.

Program Requirements

Required Courses	Course Title	Hours
VOC ED 084CE	Entrepreneur Training Program	36
VOC ED 063CE	Managing Money	36

Guestroom Attendant

Certificate of Completion

Total Lecture Hours: 114 or 132
(State Code: 39617; TOP Code: 130700; Academic Plan: C039617E)

The Guestroom Attendant certificate of completion is designed to provide knowledge and practical skills training for students preparing for employment in the hospitality service industry. Courses cover guestroom and public space cleaning and sanitization, laundry, and customer service skills.

Program Student Learning Outcomes:

1. Utilize various laundering techniques and equipment.
2. Select best strategy for performing deep cleaning projects such as high dusting, carpet cleaning, and steam cleaning furniture.
3. Organize guest rooms, supplies, and amenities.
4. Develop customer service techniques and apply strategies for remaining positive on the job.

Program Requirements

Required Courses	Course Title	Hours
VOC ED 244CE	Laundry Attendant Skills Training	18
VOC ED 245CE	Public Space Cleaner Skills	18
VOC ED 250CE	Guestroom Attendant Skills Training	18
VOC ED 239CE	Customer Service Skills	18
VOC ED 230CE	30 Ways to Shine as a New Employee	6

Elective (Choose One)

Required Courses	Course Title	Hours
VOC ED 079CE	Vocational English as a Second Language A	54
BSICSKL 006CE	Review of Basic English	36
VOC ED 238CE	Job Readiness	36

Hospitality

Certificate of Completion

Total Lecture Hours: 162
(State Code: 24118; TOP Code: 130700; Academic Plan: C024118F)

The Hospitality Skills certificate of completion prepares students to be eligible to participate for 8 American Hotel & Lodging Association (AHLA) nationally recognized certifications that include options for entry-level hotel employee. Students will be equipped with the competitive skills, knowledge, and abilities to obtain and retain employment in the hospitality sector.

Program Student Learning Outcomes:

1. Apply concepts and skills necessary to achieve guest satisfaction.
2. Perform entry-level level job functions in hotel/restaurant careers.
3. Prepare for American Hotel and Lodging Association certifications.

Program Requirements

Required Courses	Course Title	Hours
VOC ED 242CE	Banquet Server Skills	18
VOC ED 243CE	Front Desk Representative	18
VOC ED 244CE	Laundry Attendant Skills	18
VOC ED 245CE	Public Space Cleaner Skills	18
VOC ED 246CE	Restaurant Server Skills	18
VOC ED 247CE	Kitchen Steward Skills	18
VOC ED 248CE	Maintenance Attendant Skills	18
VOC ED 249CE	Reservationist Skills	18
VOC ED 250CE	Restaurant Server Skills	18

In-Home Supportive Services Skills

Certificate of Completion

Total Lecture Hours: 108
(State Code: 24446; TOP Code: 123080; Academic Plan: C024446F)

The In-Home Supportive Services Skills certificate of completion is designed for students to provide in-home care to patients, assist with activities of daily living, and provide care in the areas of comfort, hygiene, nutrition, elimination, sleep, rest, and first aid and CPR on adult patients.

Program Student Learning Outcomes:

1. Properly and safely assist patients in living in their own homes with basic functions of daily life.
2. Perform in-home care to patients, assist them with activities of daily living, and provide care to patients in the areas of comfort, hygiene, nutrition, elimination, sleep, and rest.
3. Perform first aid and CPR on adult patients.

Program Requirements

Required Courses	Course Title	Hours
VOC ED 059CE	VESL For Home Health Aide	18
VOC ED 002CE	In-Home Supportive Services (IHSS) Provider	90

Phlebotomy Technician (Coming Soon)

Certificate of Completion

Total Lecture Hours: 150
(State Code: 40138; TOP Code: 1205.10; Academic Plan: C040138)

The Phlebotomy Technician certificate of completion prepares students to enter the healthcare profession as a phlebotomist. Students learn about the human body, how to properly administer blood collection, and participate in a hands-on training practicum.

Program Student Learning Outcomes:

1. Explain and apply the concepts of professional conduct and responsibilities related to blood collection by demonstrating professional behavior in the classroom and in the laboratory.
2. Demonstrate aptitude with proper blood draw practices, including selecting appropriate equipment, identifying sites of capillary puncture, and labeling specimens correctly.
3. Describe optimal employee behaviors and patient interactions in the healthcare environment.

Program Requirements 

Required Courses	Course Title	Hours
VOC ED 381CE	Phlebotomy Technician I	90
VOC ED 382CE	Phlebotomy Technician Practicum	54
VOC ED 230CE	30 Ways to Shine a New Employee	6

Retailing Smarts

Certificate of Completion

Total Lecture Hours: 144
(State Code: 24403; TOP Code: 050650; Academic Plan: C024403F)

The Retailing Smarts certificate of completion is designed to give students the competitive skills, knowledge, and abilities to obtain and retain employment, and advance in their retail careers including; crucial functions of merchandising and product management in a retail company, merchandising roles and careers, market knowledge, consumer behavior, planning and control and retail pricing. This program prepares students to participate in The National Retail Federation (NRF) Sales/ Customer Service Skills or Supervisory/Management Skills certification exams.

Program Student Learning Outcomes:

1. Employ sales building skills and techniques.
2. Demonstrate basic customer service skills.

Program Requirements

Required Courses	Course Title	Hours
VOC ED 231CE	Building Sales	18
VOC ED 232CE	Closing the Sale	18
VOC ED 233CE	Completing the Sales Transaction	18
VOC ED 234CE	Explaining Features and Benefits	18
VOC ED 235CE	Going the Extra Mile	18
VOC ED 237CE	Strategies in Meeting Customer Needs	18
VOC ED 240CE	Strategies in Building A Continuous Relationship	18
VOC ED 241CE	Getting to Know Your Customer	18

Technical Office Occupation Skills

Certificate of Completion

Total Lecture Hours: 78
(State Code: 39327; TOP Code: 0514.00; Academic Plan: C039327)

The Technical Office Occupation certificate of completion is designed to help the student explorer the requirements for entry-level clerical positions in an office environment. Students explore topics in basic level office concepts, procedures, and software applications; social networks, mobile technology, other technology commonly used in an office setting, and effective employee practices.

Program Student Learning Outcomes:

1. Explore career opportunities for entry-level clerical positions in an office environment
2. Explore and demonstrate office software applications and office hardware skills.
3. Incorporate social networks and mobile technology in an office environment.
4. Effective strategies for communicating with employers, co-workers, and customers, including remaining positive on the job.

Program Requirements

Required Courses	Course Title	Hours
VOC ED 279CE	Career Exploration: Workplace Office Administration Skills	54
VOC ED 294CE	Introduction to Social Media: Word Press Blogs	18
VOC ED 230CE	30 Ways to Shine as a New Employee	6

The Urban Ambassadors (Coming Soon)

Certificate of Completion

Total Lecture Hours: 72
(State Code: 40139; TOP Code: 3009.00; Academic Plan: C040139)

The Urban Ambassadors Program certificate of completion prepares students to find entry-level work in the tourism industry. Students learn customer service skills alongside tourism-specific skills, such as describing history and landmarks.

Program Student Learning Outcomes:

1. Demonstrate effective behaviors for customer service and tourism industry professions.
2. Assess a customer’s needs to make recommendations or accommodations.
3. Describe relevant history and culture while navigating the city.

Program Requirements 

Required Courses	Course Title	Hours
VOC ED 300CE	Introduction to Tourism – City of Los Angeles	54
VOC ED 237CE	Strategies in Meeting Your Customers Needs	18