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First Year Experience

FYE & COVID-19 Information For Current Students

The COVID-19 emergency has interrupted many of our daily routines, and has also impacted the ability for students to receive immediate student services. We apologize for any delays in responding to your requests/emails as we are also figuring out how to provide optimal services while working remotely. At this time, FYE counselors do not have access to the full range of technology and academic databases that allow us to perform all counseling services that were previously available on campus. Additionally FYE requirements may be modified but as we get more information, you will be communicated via email from the FYE program so continue to check. We will continually update our website and inform you as we receive access to more of the tools required to provide you with comprehensive counseling services. 

Best Practices to Connect with FYE 

  • Constantly check your emails and read everything thoroughly not only from the FYE program but also from LA City College
  • Find us on Instagram for fun and creative updates (@cityfye)
  • Connect with Success Coaches and Counselors via Cranium Cafe Live Chat. For more information, visit the Live Chat website  
  • Attend LACC President Gallagher's town hall meetings offered through Zoom Conferencing
  • Visit the LACC Updated COVID-19 (Coronavirus) Information website in order to see the most up-to-date information that impacts our district 
How Do You Connect with a Success Coach
How Do You Connect with a Counselor

FYE Counselors and the help of other counselors at LACC are here to assist. We will be able to connect with you via phone call or Zoom Conferencing. For more information about Zoom Conferencing, please click this link in order to be directed to their website that houses many useful videos on getting started. Unfortunately during this time, there are no guarantees for counseling appointments and we will try our best to accommodate you all. If you are late to your appointments or do not answer the phone call, the counselors do have a right to mark you as a NO SHOW and will require you to make another appointment in the future. For more information about etiquette with online appointments, please click this link

Here are three ways that you can meet with an FYE counselor:

  1. Contact the FYE program by sending an email to and requesting a Counseling Appointment.
  2. Connect with your Success Coach (see section above) who will then direct you to contact our FYE scheduling staff member 
  3. Go to the Cranium Cafe Live Chat and connect with any Success Coach. 
    • Once you are in Cranium Cafe, you can click on the FYE/Promise link under the "Welcome to LACC's "Virtual" Student Services Building!"
    • Look for anyone who has a "Live Chat" button their card and begin to chat!

Updates on FYE Requirements (updated 5.20.2020)

  • Students are still required to complete their tutoring hours but have been reduced to 5 hours instead of 10 hours. Remember, this is 5 hours for English and 5 hours for math if you are taking both courses. 
    • For math tutoring hours, please make sure to use your NetTutor through your Student Portal. For more information, read about it on this link
    • For English tutoring hours, please make sure to contact the Writers' Block
    • Last day to submit your hours for tutoring is May 22, 2020
      • ​NEW DEADLINE for hours EXTENDED to MAY 29. 2020!!!!!
  • Students are still required to meet with your Success Coach and Counselor at least once this semester
    • Last chance to meet with Counselor for Spring 2020 is June 4, 2020
    • Last chance to meet with Success Coach for Spring 2020 is June 8, 2020
  • Important academic dates regarding drop deadlines and refunds due to COVID-19 are visible on this link. 
  • You must still abide by the FYE requirements in your first year to be eligible for second year free tuition. Find out more information about second year by going to this link for the SYE Program. If you do not complete all requirements, you may still be eligible so contact your Success Coach about an appeal process. 

 Office Hours

During COVID-19, our hours have changed:

Monday - Thursday: 9:00am - 4:30pm
Friday: 9:00am - 12:00pm

 Contact Us

Student Services Building, 2nd Floor
(323) 953-4000 ext. 1264 


Jessica Cerda

FYE Counselor/Coordinator
(323) 953-4000 ext. 2266

 Get in touch with FYE Today!

Here are three ways that you can meet with an FYE counselor:

  1. Contact the FYE program by sending an email to
  2. Connect with your Success Coach
  3. Use Cranium Cafe Live Chat and connect with a team member

Los Angeles City College | 855 N. Vermont Avenue, Los Angeles California 90029


Phone: 323.953.4000


Emergency: 323.953.2911