STUDENT SUPPORT SERVICES OFFICE HOURS
| Departments and Programs | In-Person | Online |
|---|---|---|
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Admission and Records |
8:00 am - 6:00 pm (M - Th) |
8:00 am - 6:00 (M - Th) |
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CalWORKs |
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Career Center |
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Counseling |
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EOPS |
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Financial Aid |
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Foster and Kinship Care |
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Gendervercity Multi-cultural |
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Outreach and Recruitment |
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Student Health and Wellness Center |
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Student Life |
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| Transfer Center | ||
| Umoja | ||
| Upward Bound | ||
| Veterans Resource Center | ||
| Welcome Center | ||
| First Year Experience | 9:00 am - 4:00 pm (T & Th) 8:30 am - 5:30 pm (W) |
8:30 am - 6:00 pm (T) 8:30 am - 5:00 pm (W) 8:30 am - 4:00 pm (Th) 8:30 am - 2:00 pm (F) |
|
Guardian Scholars |
8:00 am - 4:30 pm (M - Th) 8:30 am - 12:30 pm (F) |
8:30 am - 4:30 (M - Th) 8:30 am - 12:30pm (F) |
| Library | 9:30 am - 7:00 pm (M - Th) 9:30 am - 2:00 pm (F) |
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| Non-Credit Adult Education | 8:30 am - 5:00 pm (M/W) 8:30 am - 7:00 pm (T/Th) |
8:30 am - 5:00 pm (M/W) |
| Office of Special Services | 8:00 am - 4:30 pm (M - Th) 8:00 am - 2:00 pm (F) |
to be updated |
| TRIO SSS | 8:30 am - 6:00 pm (M/W) 8:30 am - 4:30 pm (T/Th) 8:30 am - 2:00 pm (F) |
8:30 am - 4:30 pm (M-Th) 8:30 am to 2:00 pm (F) |
| Writing Center (AD 100) | 8:00 am - 5:00 pm (M - Th) | 5:00 pm - 8:00 pm (W) 10:00 am - 2:00 pm (F) 10:00 am - 1:00 pm (S) |
ONLINE STUDENT ASSISTANCE & RESOURCES
This situation is fluid and dynamic. Please check back regularly for the most up to date information about available services and resources.
Frequently Asked Questions
Visit the virtual Student Services Building (SSB)
FINANCIAL ASSISTANCE FOR STUDENTS
FindHelp.org
Food assistance, help paying bills, goods, transportation, money, care, work, and other free or reduced cost programs available by Zip Code.
File Your Taxes
In order to receive federal assistance for the COVID-19 pandemic, students and their families need to file their taxes.
Housing Resources for Students
LACC staff are available to assist students facing housing insecurity. For more information, please contact the City Cares Network by email at caresnetwork@lacitycollege.edu or in person in the Student Union Bldg., Room 225.
California WIC
Free food for families affected by the COVID-19 Crisis
WIC FLyer English
Cal Fresh Participants:
Starting April 28th, Cal Fresh participants will be able to use their EBT cards to purchase groceries online!
Assistance with Internet Access at Home
Free and Low Cost Internet Access Available to Students
Many ISPs are providing free internet to students, and government programs are also available to assist with costs. (Updated June 4, 2020)
Low-cost internet is available from Human-IT
Internet service for $14.99 per month or $179.88 per year.
REMOTE LEARNING RESOURCES
WiFi Parking at LACC
Students are now able to reserve a spot in parking lot 3 to access WIFI from their car.
Online Tutoring
Online Tutoring Available Through the Writers' Block
Starting Wednesday, April 1, students can book appointments for online writing consultations.
Online English Tutoring Available Through the Writing Center and ESL Lab
Free Online Tutoring with NetTutor
Tutoring is now available in all subjects!
24/7 Remote Access to Research Databases
- Virtual Library & Student Resources Guide
- OneSearch
- EBSCO eBooks Database
- Search LACC Periodicals & Databases
- Ask-A-Librarian 24/7 Live Chat
Textbook Resources
The CubStore will still be processing Web Orders for pickup or shipping. Pick up is by appointment ONLY.
Bookstore@lacitycollege.edu
323-953-4000 x2042
Borrowing and Returning Library Books
The Library is closed until further notice and unable to lend out physical books while we are closed. Library resources and services remain available virtually.
Use the library chat feature for assistance with research and other questions.
Due dates of previously borrowed items are now extended while the Library is closed. Due dates have been extended to the end of Winter Intersession 2022. No fines will be assessed for the duration of this closing. Feel free to keep the books until library reopens, but if you wish, you can return them to the Temporary Library Book Drop, a large silver box located on North Heliotrope Drive at the southwest end of the Administration Building.
CANVAS RESOURCES & SUPPORT
What is Online Learning?
Introduction to Online Learning: Student Online Readiness Modules
Canvas Tutorials
- Canvas Student Guide Step-by-step instructions for using the Canvas portal
- Canvas Video Tutorials
- Cavas Student Orientation Tour (YouTube)
Resources
HEALTH & WELLNESS RESOURCES FOR STUDENTS
Currently enrolled students can obtain health and wellness services at the Wesley Health Center, which is located across the street from the campus on Vermont Avenue.
Wesley Health Center - East Hollywood
954 N Vermont Ave.
Los Angeles CA 90029
The LACC Health & Wellness Center
See a full list of available services and resources.
Quarantine Guidelines for Exposed Students
How long to quarantine based on symptoms, vaccination status, and test results.
ASSISTANCE FOR NONCREDIT & ADULT EDUCATION STUDENTS
Information for Noncredit and Adult Education Students
All classes in the LACC Noncredit Adult Education Program will be conducted using Remote Learning.
Apply & Enroll in Noncredit Online Classes
Register for classes by Zoom, phone, or directly by LACC Application
AVAILABLE COURSE PETITIONS
Drop a course with an EW
LACC will automatically assign an Excused Withdrawal (EW) for all 16-week classes dropped on or before May 10.
Excused Withdrawals (EW) will not have an impact on the student's academic probation status or ability to repeat a course. Students will be refunded if they paid out of pocket for a course and do not have a balance owed on their student account.
File for Pass/No Pass Status
Students will be able to submit a petition to execute a pass/no pass grade option for any class this term and the process will be approved based on the request. The petition must be completed and submitted before May 10, 2020.
Students are strongly encouraged to speak with a Counselor to discuss their options for taking a course Pass/No Pass and the impact it may have on their academic standing, admissions and financial aid, among other areas.
RECEIVE STUDENT SERVICES ONLINE
Student Service Office Hours for Fall 2021
Cranium Cafe
Speak with a Student Services Representative online for assistance with Admissions, Counseling, Financial Aid and more. Please register with your LACC student email account and password.
How to Use Cranium Cafe
Learn the basics: how to schedule and join an online meeting, what a card is, and how to check yourself in for appointments.
Virtual Student Services Building (SSB)
Live chat with any of LACC's Online Student Services and Resources including Financial Aid, Counseling, and Admissions & Records.
Message from the Department of Public Social Services (DPSS)
In person meetings are no longer required to maintain, renew, or apply for your benefit programs.
Online Academic Counseling
Get your questions answered, receive Express Counseling, or book a Counseling Appointment.
Office of Special Services
Accomodations for students with disabilities.
EOPS / NextUp / CARE
Assistance for low income students, foster youth, and single parents.
ONLINE ASSISTANCE
Welcome Center:
Outreach@lacitycollege.edu
Direct Call Line: (888) 930-5222
Link to our Team Members and their Emails:
https://lacitycollege.edu/Resources/Outreach-Recruitment/Outreach-Team
Join the Welcome Center on Zoom:
https://laccd.zoom.us/j/3239532455#success
Hours of Operation:
Monday-Thursday:8:00 a.m. – 7:00 p.m.
Friday: 8:00 a.m. - 2:00 p.m.
High School Outreach:
Need to contact High School Outreach? Contact one of our team members via email:
https://lacitycollege.edu/Resources/Outreach-Recruitment/Outreach-Team
There is no better time to take classes! Let us know what you need. Come see us, we are here to help!
CONTACT INFORMATION
LACC Hotline:
If you have a question and are uncertain who to contact, send an email to:
Hotline-Students@lacitycollege.edu
COVID-19 Questions & Reporting:
If you have any questions or need to report a possible or confirmed COVID-19 case:
coronavirusinfo@laccd.edu
Student Support:
Including Canvas, Zoom, and SIS Password Resets
Mon-Thr: 8:00am - 7:00pm
Fri: 8:00am - 4:00pm
Phone: (888) 930-5222
WHAT'S ON YOUR MIND?
A Weekly Interactive Student Forum
Learn tips on how to cope with stress, optimize time management, improve inter-personal communication and create social activities as they relate to the COVID-19 atmosphere we live in.
Join the forum "What's on Your Mind," on Wednesdays from 12:30 to 1 p.m., hosted by Collegian editor, Ande Richards.
Zoom ID: 506 692 050, password 235386
Each week a special guest will offer tips or activities from their area of specialty.
Student participants join via audio only so that they may remain anonymous, and are encouraged to log in under a nickname, or using their first name only.
The forum will be recorded and archived on YouTube for students and the L.A. City college community to access at their will.
SUBMIT A LINK OR RESOURCE
Do you know of a resource or service that is not on this list? Want to share a helpful video or tutorial you found online?
Contact Us
Office Hours and Location
Call Center Hours:
Mondays to Thursdays: 8:00AM - 7:00PM
Fridays: 8:00AM – 4:30PM
Saturdays to Sundays: Closed
Live Chat with Student Services
Mondays to Thursdays: 8:00AM - 7:00PM
Fridays: 8:00AM - 4:30PM
Saturdays: 9:00AM - 1:00PM
Sundays: Closed