OFFICE OF SPECIAL SERVICES
Remote Testing Guidelines
- OSS Proctoring General Information
- When your professor will proctor your exams
- How to Schedule 1-on-1 Proctoring or Reader/Scribe for Exam
- OSS Remote (Zoom) Proctoring Rules
OSS proctoring general information
The OSS Testing Center on-campus facility will remain closed for the Fall 2020 through Spring 2021 semesters.
Remote Proctoring Hours:
Monday-Thursday 8am-4pm & Friday 8am-2pm
In most cases, your test will be proctored by your instructor. Please note: if other students in your class will not be supervised during exams, then you are also entitled to take your exam unsupervised.
When can OSS proctor my exam?
Currently OSS can proctor remotely via Zoom on a very limited basis for the following reasons:
• You require a scribe/reader as an accommodation.
• Your instructor’s current proctoring method does not meet your disability-based needs.
• You or the instructor have a time conflict directly related to your accommodation of extra time. This must be verified by your instructor before the exam via email to: email@example.com
If you believe you need to have your exams proctored by OSS, please email your OSS Counselor or Disability Specialist for authorization.
NOTE: If OSS Exams is unable to accommodate you, your professor will have to provide the approved exam accommodations
Please email firstname.lastname@example.org. Include your name, Student ID #, contact information and availability and your preferred method of communication: email, phone, Zoom, etc.
When your professor will proctor your exams…
Usually exam accommodations can be provided by the professors directly and do not require students to make a testing appointment with OSS.
Here are some tips to remember
- Make sure your accommodation letters are sent and confirmed at the beginning of each semester.
- Contact each professor to see if they can accommodate your exams for you.
Helpful questions to ask your professor
- Will the exams be timed? If so, how much time will be allotted per test, and how long will they be available/open to take? If all you require is extra time, your professors should be able to adjust the test time settings.
- Do exams require supervision/proctoring? If so, how will the test be proctored? (i.e. Zoom via professor, Proctorio, or other)
Send your instructors a reminder
A few days before each exam, send your instructor a courtesy email to remind them about your test accommodations. Include the specific exam details such as deadlines and time limit.
How to schedule 1-on-1 proctoring or a reader/scribe
How do I make an appointment?
All exam appointments MUST be made by the student by email to email@example.com. We do not accept requests made by professors on their student’s behalf.
- Please include the following information in the email to schedule your appointment:
- Student ID #
- Date desired
- Preferred start time
- Total exam time, including extended time
- Class name (i.e. Math 227)
- Professor’s name and email
- Student phone number (if you are blind/visually impaired and in need of a reader)
When should exams be scheduled?
Exams should be scheduled at least 3 days in advance to ensure that a proctor is available and to give your instructor reasonable notice. Please schedule as early as possible. Exams are scheduled on a first-come, first-serve basis. You may schedule exams for the whole semester if you wish. We will do our best to schedule at your preferred time, but appointments are subject to staff availability.
How will you and your instructor be notified?
Once your proctor appointment is confirmed by our office, you will receive two emails:
- Cranium Café appointment reminder
- An email from OSS Testing with instructions (and/or Zoom link information) on details about your upcoming exam. We will also send a copy to your professor.
Important steps before your scheduled exam
This applies to students taking exams proctored by OSS or by your instructor.
Check the time limit and available details BEFORE you attempt to take the test/quiz.
Make sure your extended time has been added properly. If you are unsure, email firstname.lastname@example.org
- Extra time is not displayed separately in CANVAS. It will be added to the total amount of time for the test/quiz.
- For example: if your class gets 80 minutes for a test, but you are approved for double time, your time limit should read 160 minutes.
- Make sure the time window will accommodate your extended time.
- For example: If an 80-minute test is only made available from 8:00 am-9:20am (80 minutes), this will not accommodate your required 160 minutes with extended time.
OSS remote (Zoom) proctoring rules*
*Available to OSS registered students only*
Being late may result in your not being able to take your exam with OSS Testing Services. Proctors are assigned for a specific time frame and cannot stay longer due to student tardiness. If you are more than 20 minutes late, you may need to take your exam with the remaining time available or make arrangements to reschedule with your instructor. Please note: during finals it may not be possible to reschedule. Please log in at least 15 minutes early so you can make sure to be ready when your exam time is scheduled to start. If you are having any technical difficulties, please contact OSS Exams at: email@example.com
Additional materials accommodations
For students with approved additional materials as an accommodation, please forward an email from your professor indicating that they have reviewed the materials and approved their use.
- For example: if you are allowed a 3x5 note card for a Math exam with formulas on it, you must email your professor a photo of that 3x5 card (front & back). If your professor approves the note card, your professor should reply to you with a copy to firstname.lastname@example.org so that we know the card will be allowed during your exam. On the exam day, your proctor will verify that the notecard you have matches the image that was approved by your professor.
- Please have instructor-approved test materials ready to show to the proctor for inspection (calculators, notes, scratch paper, dictionaries, etc.)
Share your full desktop screen (not one single app), camera, and audio with the OSS proctor for the entire duration of the exam. You must close any unnecessary web browser tabs or applications and disable any app notifications. The proctor will require remote control of your computer device in order to ensure test security.
- No virtual backgrounds are allowed.
- The proctor will send you a request for remote control of your device. You will need to approve this or the test will not begin.
- Do not disconnect from the meeting room or walk away from the computer for any reason before getting proctor approval first. This rule applies for bathroom breaks and breaks approved in your accommodation letter.
- To communicate with your proctor, simply speak directly to them in the call or use the chat box.
- In the event that you get disconnected from the Zoom meeting, immediately email email@example.com or chat with your test proctor on Cranium Café to notify him/her.
You must clear your testing area of any unauthorized materials, including your phone, smart watch and other unauthorized devices. If you are using scratch paper, your computer/laptop should be angled in a way that shows your workspace.
Suspicion of academic dishonesty
The proctor will ask you to show your surroundings again. If cheating is suspected or determined to have occurred, the OSS proctor will inform the professor who will then decide how to proceed. Your test may be disqualified and disciplinary action may be taken. This may also include suspension of OSS services.
Finishing the exam
The OSS proctor must ALWAYS witness/verify that you have finished your test. Without this verification, the validity of your test may be questioned.
Reader/scribe for students who are blind or visually impaired
- Exams that are proctored with a reader do not require Zoom. They are hosted over the phone.
- If you do not require a scribe per your accommodation letter, your exams will be hosted over Zoom.
- The proctor will read the exam from the student’s screen share and the student will submit their own answers.
The test will be administered in one of two ways for students who require a reader/scribe per the professor’s instructions
- The student allows our remote proctors to have access to their testing log-in credentials. The exam is then read over the phone while the scribe fills in the student’s answers. Students need to send OSS their test log-in credentials before their testing appointment.
- Professors may instead send over a fillable word or PDF document version of the exam, and the proctor will read the exam to you over the phone and then submit your completed exam directly via email to your professor.
Orientation for new and ongoing students who are blind or have low vision:
For individual orientation, please contact Robert Dominick at (323) 953-4000 ext. 2271 to set up an appointment.
High Tech Center Hours:
Monday to Thursday we are open for drop-in from 9 AM to 4 PM or by appointment. Please email firstname.lastname@example.org
Here are links to some other offices with whom we work:
Admissions & Records
Associated Student Government (ASG)
Extended Opportunity Program & Services (EOPS)
Office Hours and Location
Los Angeles City College
Office of Special Services
855 N. Vermont Avenue, SSB 1st Floor
Los Angeles, CA 90029
Mondays to Thursdays 8:00AM - 4:00PM
Fridays 8:00AM - 2:00PM
Saturdays to Sundays: Closed
Student Services Building, 1st Floor
Online: OSS on Cranium Cafe
Voicemail: (323) 953-4000 ext. 2270 (TTY/TDD)